Desi serial'sPrivacy Policy

1. Introduction & Commitment

desi serial (Website: desiserial.onl) a trusted online gaming platform in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy (Privacy Policy) will clearly explain how desi serial What data we collect, how it is used, and the steps we take to keep your information secure.

By accessing or registering on this platform, you agree to thisPrivacy Policy. We never sell your information to third parties or use it in any unauthorised manner without your consent. This is desi serial's firm commitment to its users.

2. What Information Do We Collect?

desi serialCertain necessary information is collected to provide services on. This data is gathered from two main sources — directly from you and automatically through your browsing activity.

Information collected directly from you

• Identity Information: Full name, date of birth, National ID number (for KYC verification)
• Contact Information: Mobile number, email address (if applicable)
• Address Information: Division and district (for improving regional services)
• Financial Information: bKash/Nagad/Rocket number (for payment verification — the full number is never stored)
• Login Information: Username and encrypted password

Automatically collected information

• Device Information: IP address, browser type, operating system
• Usage Information: Pages visited, session duration, click activity
• Location Information: Country/region-level data only (not GPS)
• Cookies & Tracking: Session cookies and performance analytics data

3. How Is Your Information Used?

desi serial Your personal information is used solely for legitimate purposes. Your data is never used for unnecessary or unauthorised activities. The main reasons for using your information are outlined below:

If you do not wish to receive promotional messages, you can opt out at any time by contacting our support team. Essential service-related messages (such as transaction confirmations) cannot be disabled.

4. Sharing Data with Third Parties

desi serial Never sells your information. However, in limited circumstances, certain data may be shared with specific third parties:

• Payment Provider: bKash, Nagad, Rocket — to confirm transactions
• KYC Services: Third-party identity verification provider — for verification purposes only
• Technology Infrastructure: Cloud server and hosting provider — for data storage only
• Legal Authorities: To comply with legal directives from the Government of Bangladesh (where applicable)
• Analytics Tools: Anonymous usage statistics (no personal data)

5. Cookies & Tracking Technologies

desi serial's website uses cookies — small text files stored in your browser that help the website remember your preferences.

Types of Cookies

• Essential Cookies: Essential for login sessions and security — these cannot be disabled
• Functional Cookies: To remember your language and interface preferences
• Analytics Cookies: To understand how many users visited which pages (anonymised)
• Marketing Cookies: To show relevant promotions (subject to your consent)

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not function properly.

6. Our Security Measures for Data Protection

To keep your personal information and financial transactions secure, desi serial We employ industry-leading security technology. Our security framework includes:

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL
• Password Hashing: Passwords stored using the bcrypt algorithm — unreadable by anyone
• Two-Factor Authentication (2FA): OTP-based two-factor authentication
• Firewall & DDoS Protection: Advanced network protection against cyber attacks
• Regular Security Audits: Regular Testing by Third-Party Experts
• Limited Access Policy: Only authorized personnel can view limited data

7. Your Data Rights

desi serialEvery user on has clear rights over their own data. You may exercise the following rights at any time:

• Right to Know: You can request to know what information we hold about you
• Right to Rectification: You can request correction of any inaccurate or incomplete information
• Right to Erasure: You can request deletion of your data under certain conditions
• Right to Withdraw Consent: You can opt out of promotional communications
• Right to Portability: You can obtain a copy of your data
• Right to Restrict Processing: You can request that data processing be suspended in certain circumstances

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

8. Data Retention Period

We do not retain your information indefinitely. Each type of data is stored for a specific period:

• Account Information: For the duration of the active account + 5 years after closure (for legal compliance)
• Transaction History: 7 years (in accordance with financial regulations)
• KYC Documents: 5 years after verification
• Session & Log Data: 90 days
• Marketing Cookies: Until consent is withdrawn, or up to 1 year

Once the designated retention period ends, data is securely deleted or anonymized.

9. Protection of Minors

desi serial This is an 18+ platform. No one under the age of 18 is permitted to register or use our services. We never knowingly collect personal information from minors.

10. Policy Changes

desi serial From time to time, thisPrivacy Policy may be updated. In the event of any significant changes, we will notify you via SMS or in-app notification. Updated policies take effect from the date of publication.

We recommend checking this page regularly to stay up to date with our latest privacy policy. Continued use of the platform after any changes will be considered your acceptance of the updated policy.

11. Contact Us

This Privacy Policy If you have any questions or wish to exercise your data rights, please contact us:

Our privacy team will give your request the attention it deserves and is committed to resolving it as promptly as possible.